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X5 (E70) => General X5 Forum (E70) => Topic started by: bubbabear on November 25, 2017, 08:22:41 AM

Title: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on November 25, 2017, 08:22:41 AM
All

I was notified by chance that as at 8th Nov 2017 there is a quality enhancement for 2012+ models to inspect and replace the universal joint. I assume this is the same issue that has affected 2011 models where the joint breaks and causes catastrophic damage to the engine and the repair bill is HUGE! There is a recall notice in USA for 2012-14 MY X5/X6 for same issue but in UK it’s defined as a QE.

The work is free so I advise others to contact main dealer ASAP. Please pass this message onto other E70 owners since main dealers don’t always communicate these notices to owners.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on November 25, 2017, 10:22:26 AM
Very sound advice - get it checked and badger your local BMW Dealer.  As said above, the repair bill will be significant and there have been a number of failures reported on this site.

It also applies to any X6 (E71) Owners too.  Mine was replaced under the QE back in 2011 when backlash in the joint was found.

It also highlights the ongoing differences between the US (who are very strict on recalls) and the ‘softer’ European approach.  We saw the same thing with VW and Dieselgate where they got hammered in the US and simply had a finger of admonition waved at them this side of the Atlantic.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Alzay on November 26, 2017, 08:05:58 PM
I had mine checked last week under a recall, luckily it seemed to be ok.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 27, 2017, 05:21:25 PM
This recall/quality enhancement in UK is a joke.
Mine is November 2010 40d model

Bought it 3 months ago and started reading about recently.

Decided to ring bmw today.
Customer service told me there were 3 recalls on my vehicle, all completed, one is related to propeller shaft.
So I've asked if it was replaced or just checked and seemed fine.
They gave me a dealer info who should tell me all.

Forget about it.

Rang dealer Ocean Plymouth, only to be told that it was not a recall but quality enhancement and they won't tell me what was done to the vehicle.
All they can say is that it was completed in 6/2014 but no info on what exactly was done.

So I'm a bit worried now that what seemed ok 3 years ago may be going to break now.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on November 27, 2017, 05:51:53 PM
That’s the issue with being a used car Owner.  I only know what happened with mine because I am the original owner and have a very good relationship with both the Service Team and can talk the right language to the ‘Technicians’.

BMW GB might be able to shed more light, but you usually have to pay for it.  The QE was a simple backlash check in my case.  My propshaft moved too much so it was replaced.  The service record simply said the QE was carried out and the shaft was ‘out of tolerance’ and was changed.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 27, 2017, 06:34:24 PM
I don't think being a used car owner matters here
More likely the dealer trying to be a pain.

BMW uk said there should be no problem to get those answers.

When I speak to my local dealer in Bristol I have no issues in finding out all the info.

Woman on a phone claimed that recalls/ quality enhancements are nothing to do with the owner and are being done in discretion lol

So even the original owner would not be able to find out with her...


At least you know yours was replaced...

Never mind, mine was checked and hopefully will be fine either way.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on November 27, 2017, 06:52:06 PM
OK, I missed the bit about BMW GB playing nicely.  In that case it was a Dealer not playing nicely...unfortunate and frustrating but increasingly common across the trade!

Probably means cr@p record keeping!!

At least one of the failures on here was for a checked one and I think I’ll ask for a quick check when mine is in having the winter tyres fitted.  It’s beginning to feel like BMW are charging premium prices for poor hardware specification and quality.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 27, 2017, 07:03:06 PM
Yeah must admit

I still don't understand how they check the shaft, tell customer its fine, and than when failure occurs not taking responsibility for it?

Also how can a car maker like BMW fail on such a simple part
Its a bloody shaft
Bit of turning, milling, hardening and two spider bearings.

I've recently been under my mates 1986 Toyota 4x4 and checked his original looking prop shaft.
Feels Solid as a rock comparing to ours
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 27, 2017, 09:47:15 PM
I couldn't resist and just went under my car.
Took the cover off and inspected my shaft.

First of its the old version part number ending 649
There is no rotational play, neither I can see any rust on any end of it.

However old part number indicates that it was only inspected but not replaced in 2014.

Should I worry? Or if its in good nick since 2010 it should be fine?

Is it a shaft design that causing it to die or ac water dropping on it?

Not sure what to think now.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Horizon on November 27, 2017, 10:03:55 PM
https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V138-1965.pdf
Guess this is a USA recall
NHTSA, American VOSA, ( Except they get results from car manufacturers )
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: DavetheBlade on November 28, 2017, 06:53:53 AM
I've been looking in to this too and thanks to the OP for posting this. Mine's a Nov 2010 build and according to what I've read would have been affected.

So far I've emailed BMW customer services asking for a list of recall work or QE's, that was 6 days ago not had a reply yet.

Emailed previous owner, who had always had the car serviced at a main dealer but he was unaware of any notification, check or remedy.

Trawled the web and found a list of VIN's indicating vehicles requiring the QE, mine wasn't listed.

http://www.td.gov.hk/filemanager/en/content_1179/10000413_e.pdf

Whilst reading up I did find something that mentioned the failures related to the positioning of the air con condensate pipe allowing water to leak on to the UJ joint causing corrosion.

Not sure how long to give BMW to respond but I think 7 days is long enough to pull my records unless anyone else has any experience of time scales that can shed any light.

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on November 28, 2017, 07:06:54 AM
My car went to bmw Parklane yesterday for recall and I got a printout saying that recall had been carried out and part was within tolerance so it wasn’t changed. Fair play but what happens now if part breaks next year and smashes the engine....car over 6 yrs old and out of auc warranty ?

Are there any warning signs that the UJ May break other than inspection from under the vehicle?
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 28, 2017, 07:10:53 AM
I've been looking in to this too and thanks to the OP for posting this. Mine's a Nov 2010 build and according to what I've read would have been affected.

So far I've emailed BMW customer services asking for a list of recall work or QE's, that was 6 days ago not had a reply yet.

Emailed previous owner, who had always had the car serviced at a main dealer but he was unaware of any notification, check or remedy.

Trawled the web and found a list of VIN's indicating vehicles requiring the QE, mine wasn't listed.

http://www.td.gov.hk/filemanager/en/content_1179/10000413_e.pdf

Whilst reading up I did find something that mentioned the failures related to the positioning of the air con condensate pipe allowing water to leak on to the UJ joint causing corrosion.

Not sure how long to give BMW to respond but I think 7 days is long enough to pull my records unless anyone else has any experience of time scales that can shed any light.

Hi

Yours is same production date as mine.

I wouldn't wait for the email tbh.
Just give them a ring like I did yesterday.

They will be happy to tell you there were 3 recalls done on our cars.
In my case all are marked as completed.
One of them was propeller shaft check.
They than were able to give me all the service dates and dealer names to ring and ask for details.
Unfortunately dealer didn't want to play nice and just informed me it was done.

But as I mentioned before, even the original owner was not aware of any work done.
This is how they deal with qe recalls.
They do it quiet while doing oil service.
And than when you ask about your own car, they tell you to piss off....

Good luck

Ps. My vin Is not on that list either mind...
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 28, 2017, 07:22:18 AM
My car went to bmw Parklane yesterday for recall and I got a printout saying that recall had been carried out and part was within tolerance so it wasn’t changed. Fair play but what happens now if part breaks next year and smashes the engine....car over 6 yrs old and out of auc warranty ?

Are there any warning signs that the UJ May break other than inspection from under the vehicle?

Same situation and same question here.
Car 7 years old, shaft checked in 2014 - within tolerance, all good.

I believe their approach is that if it would be faulty and prone to failing it would show up by now(than) when checked.
If after all this time - yours 6 years later, mine 3.5y later - its all good within tolerance, than it should stay fine.
I hope so and want to believe in them...
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 28, 2017, 09:51:39 AM
Thinking about it

It would be really great to know what is the cause of those failures.
Is it the shaft design?
Is it manufacturer fault on some of them using different material?
Is it AC dropping water on it?

If all shafts with 649 part number are affected they should all be changed otherwise it's just waiting for disaster to happen.
If its AC causing the problem as some suggest why some shafts failing on front U joint and others on rear U joint?

I'm trying to find some reassurance I guess

If we would only know that bmw will cover any damage that occurs, If the car was previously checked and signed as all good, than I would stop worrying.

For now I'm not sure what to think.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Aby1 on November 28, 2017, 05:34:37 PM
There's a Facebook page dedicated to this issue

https://m.facebook.com/bmwpropshaft/

Sent from my ONEPLUS A3003 using Tapatalk

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on November 28, 2017, 08:39:01 PM
This post has raised many valid points of concern. are there any members who have had the part fail on this forum? There was a chap with a 2010 40d and it failed and he posted on many forums including honest john but again we don’t what caused the failure - a/c dripping water onto shaft, manufacturing fault  or driving conditions (continued hard accleration under load with corrosion etc)


If your vehicle is outside of bmw warranty but less than 6 years you are covered by uk law where the manufacturer has liability to provide a product of statisfactory quality so I would expect bmw would cover the repair cost (£12,000?) if mileage is reasonable (60,000miles?) But at 10 yrs and say 100k miles I wouldn’t expect much goodwill.





Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on November 28, 2017, 09:21:13 PM
The problem is as always, proving the hardware wasn’t of satisfactory quality and that BMW are therefore liable.  The plaintiff has to prove that bit.  Given there has been a QE I would expect that there is a good case though  :)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 29, 2017, 07:18:44 AM
Looking at the Facebook page comments, it seems that bmw is helping out and covering the costs in most cases.
There is like 16 cases where it failed counting the comments, nearly 200 people registered on a page. 
And some of them are in Australia and Africa

Those that failed in UK are those that never had a recall check done by the looks and read of those comments.
I guess those cars that run out of warranty in 2013 are left over.
People often decide to stay away from main dealer as soon as warranty runs out.
As the recall was done as Quality Enhancement while other services are carried out, those cars serviced outside dealership would never been informed and checked.
Most likely those are failing.

I've spoken to bmw uk again yesterday and managed to get the info that my car was indeed checked in 2014
Drive shaft was ok and it was left in a car.
They could not answer what will happen if it brakes now casuing damage to other components.

I have than contacted two of my local dealers.
Both said that if anything happen to contact them
They will than take all apart and assess whats wrong and what failed.
And than open a case with bmw
They said that if its a drive shaft braking and it was recalled and documented as fine it will be manufacturer fault and bmw should cover the costs of repair.

So I got a bit of reassurance from them not to worry and just enjoy my ride.

They also said there is thousands of those cars driving around, 95% of owners is not even aware there was a recall done back in 2014 on those as it was mostly done while servicing.

Minority have problems, but as usuall on a forums we hear those fatal stories only, happy customers (unaware) most likely just drive it and don't share their stories.

I'm not sure what else we could do here in UK.
I guess my other option apart from just driving and enjoying it would be to buy the drive shaft and replace myself?

Dealer price for 866 drive shaft is whooping £790!!!😳😳😳

What a joke price

Looking on ebay there are some genuine oem ones brand new  from over the Atlantic like US or Canada for around £250 delivered.
Considerable option for us to stay safe.

I must think now if I do it or leave it and forget.

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Steve p on November 29, 2017, 12:42:09 PM
Hi , do you just phone your local dealer service
Department too check for recall I have a late 2013
E70.
Thanks ste
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 29, 2017, 12:45:25 PM
Yes mate

Just gave them my last 7 Vin digits and they could check all the recalls and status on them.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Chrispy on November 29, 2017, 12:57:27 PM
Just noticed this post and on the off chance called my local dealer (Stratstone Doncaster).  The car does indeed need this "QE" carrying out (a Jan 2012 3.0d).  If I wouldn't have seen this I'd have never known most likely as I've only just got the car and all works will be carried out by an indy when required.  :|

Booked in for next Monday the 4th of Jan for the full morning.

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Steve p on November 29, 2017, 01:04:07 PM
Great will give them a call
Cheers ste
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Glen on November 29, 2017, 02:18:01 PM
You can check if your car needs a recall or missed any recalls by your vin


https://www.themotorombudsman.org/vehicle-recalls (https://www.themotorombudsman.org/vehicle-recalls)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on November 29, 2017, 05:56:50 PM
So I was sitting at work and thinking about it

And still thinking...

Trying to find a pace to drive it and forget like bmw said, but i cant.
I cant stop thinking that it was not replaced when they had a chance
Its like driving on a bomb and waiting to explode

I just ordered an aftermarket drive shaft from reputable UK company.
It is using a heavy duty u joints that are Circlip fitted and can be serviced or replaced if needed, rather than welded/glued non serviceable bmw design.
24mths unlimited mileage warranty.

I will be replacing it over the weekend and will hopefully, finally forget about it!!

As they say.

Inner peace is priceless...
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on November 29, 2017, 09:43:44 PM
The ironic thing is that Coopers bmw called me to book in the car for the recall but I haven’t used them for over 18mths since a muppet in their workshop over tightened all the bolts on my new alloys so another dealer had to drill out the bolts. Parklane bmw had the car 3 times this year for a service and 2 warranty claims but didn’t contact me so from now on I will contact local dealer or bmw uk for QE/recall updates.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: DavetheBlade on November 30, 2017, 05:45:34 AM
As Neo61 kindly suggested, I phoned BMW Customer Care regarding my unanswered email. Turns out they had no record of any email, despite using their own contacts form but anyway, spoke to a pleasant chap who easily pulled all my records.

He said that all recalls and QE's were complete including prop shaft in 2014 but also said the QE's would have been done at service without the owners knowledge because and I quote "it gives BMW the chance to continually update their cars without the customer being involved". I think the more pessimistic among us will be able to translate that into something more accurately resembling the truth.

So as others have found yes prop shaft QE completed but no record of what was done other than a tick in a box somewhere, meaning I'm a bit happier but not enough to feel the issue is solved.

BTW NEO, please keep us updated with how you get on with fitting the prop shaft, I for one will be keen to hear.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on November 30, 2017, 05:41:20 PM
Interesting about nothing being said.  My then Dealer (Elms in Bedford) rang me to tell me that it needed to come in.  Inconsistency, or lame excuse caused by manufacturer ‘sensitivity’?
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: dgm on December 01, 2017, 10:33:33 AM
I took my friends 2012 30d for the QE check yesterday and the “prop shaft for the transfer box” was replaced.  My 2011 40d is in for the same QE check today, I’ll report back later but I’m hoping for the same result for mine.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 01, 2017, 11:46:33 AM
As Neo61 kindly suggested, I phoned BMW Customer Care regarding my unanswered email. Turns out they had no record of any email, despite using their own contacts form but anyway, spoke to a pleasant chap who easily pulled all my records.

He said that all recalls and QE's were complete including prop shaft in 2014 but also said the QE's would have been done at service without the owners knowledge because and I quote "it gives BMW the chance to continually update their cars without the customer being involved". I think the more pessimistic among us will be able to translate that into something more accurately resembling the truth.

So as others have found yes prop shaft QE completed but no record of what was done other than a tick in a box somewhere, meaning I'm a bit happier but not enough to feel the issue is solved.

BTW NEO, please keep us updated with how you get on with fitting the prop shaft, I for one will be keen to hear.

Hi there

New shaft arrived last night
Will be on it this evening or tomorrow morning.
Fingers crossed it wont be a B.tch to fit.

It is 600g heavier than updated ...866 shaft from BMW.



(http://i67.tinypic.com/2jd5kr8.jpg)(http://i67.tinypic.com/2hxajq0.jpg)(http://i64.tinypic.com/2uicg3c.jpg)(http://i65.tinypic.com/33die8m.jpg)(http://i66.tinypic.com/11s07c5.jpg)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: dgm on December 01, 2017, 03:57:38 PM
My car has been examined now, no movement, no rust so not replaced.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 01, 2017, 04:08:36 PM
My car has been examined now, no movement, no rust so not replaced.

Shame on them!!🙉🙉
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: DavetheBlade on December 01, 2017, 06:32:20 PM
Thanks for the update Neo and good luck with the fitting of the new prop shaft, be interested to see what sort if nick the old one is in and how easy/hard the replacement is to fit.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 01, 2017, 09:44:33 PM
Job done 😎😎

Started 1900 finished 2020 so all together 1h20m on my own.
It is indeed one person job and easier that I was expecting really.
For anyone interested below are some pics and videos.

Old shaft didnt look really bad at first look, however there was a lot of rust and some grease traces around U JOINTS which indicates to me that they are going as lack of grease causes u joint to break.

If you look close at the video of old shaft. The u joint on the bolted end is barely moving. There is only few mm of movement and than stuck. I really struggled to move it.
So i guess this u joint is gone and just waiting to break.

To remind everyone this shaft been checked within QE Recall by bmw in June 2014 and according to dealer it was all fine and within spec.

What you need is

New shaft - mine is from Des Shelley Shafts in Wolverhampton

(http://i67.tinypic.com/2jd5kr8.jpg)

4 x new one time use Bolts with Ribs  - part number 26117529387

(http://i66.tinypic.com/28vejc8.jpg)

All the tools you need are on the pic below.
Torque wrench
8mm and 10mm socket to remove the Shields under the car
E12 Torx socket head
Socket extension

(http://i64.tinypic.com/2jb8l5u.jpg)(http://i64.tinypic.com/2s98v44.jpg)

If you like me will be doing it at home in a garage than all you need to get easy access is to lift the front of a car a bit, and support both ends with stands for safety.
I used 1.5t jack with no issues.

(http://i66.tinypic.com/347xymf.jpg)

Here is a video of my original shaft before removal and after.
As you can see there is quite a big play in spline bit that goes into the transfer box/u joint.

Second part of video shows old prop shaft out.
You can see all the rust and dried grease traces all over it.
You can see me trying to move it ( bolted part) but it's stuck,so either no greese or rusted already.

https://youtu.be/26B3bhUAeM0 (https://youtu.be/26B3bhUAeM0)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Horizon on December 01, 2017, 10:27:43 PM
Great write up 😀. This propshaft problem has steered me away from buying an E70.
What was the cost of the driveshaft you purchased as a matter of interest ?
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 01, 2017, 10:43:15 PM
Great write up 😀. This propshaft problem has steered me away from buying an E70.
What was the cost of the driveshaft you purchased as a matter of interest ?

£245 delivered.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: CondorX5 on December 02, 2017, 09:08:05 AM
Great write up 😀. This propshaft problem has steered me away from buying an E70.
What was the cost of the driveshaft you purchased as a matter of interest ?

Not all E70s are affected-it doesn’t define the whole lifespan of the E70 series.  Plus at £245 to replace if really desired, itcwon’t break the bank. Thing to do is check VIN to see if the car you are interested in is affected potentially and change it if you want or if not yet done. Nonevof the model series are without their problems.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 02, 2017, 09:13:46 AM
Great write up 😀. This propshaft problem has steered me away from buying an E70.
What was the cost of the driveshaft you purchased as a matter of interest ?

Not all E70s are affected-it doesn’t define the whole lifespan of the E70 series.  Plus at £245 to replace if really desired, itcwon’t break the bank. Thing to do is check VIN to see if the car you are interested in is affected potentially and change it if you want or if not yet done. Nonevof the model series are without their problems.

True i agree

However knowing that bmw just extended qe recall to 2011-2014 models, it looks like all the e70 lci can be potentially affected.
However the cost to replace it on your own is nothing, and some were lucky and had it replaced by the dealer.

X5 40d is amazing and it would never push me off buying it.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: DavetheBlade on December 02, 2017, 09:36:50 AM
Great write up Neo, thank you. I think I'm going to check which shaft I have, old or new before possible following in your footsteps.

Quick couple of Q's if you don't mind as you are now our resident prop shaft expert  ;)
1) what were the torque specs of the bolts?
2) Did you need to grease the shaft and if so what did you use?

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 02, 2017, 09:44:53 AM
Great write up Neo, thank you. I think I'm going to check which shaft I have, old or new before possible following in your footsteps.

Quick couple of Q's if you don't mind as you are now our resident prop shaft expert  ;)
1) what were the torque specs of the bolts?
2) Did you need to grease the shaft and if so what did you use?

🤓🤓🤓
Thanks Dave

1. According to website spec I found for all bmw bolts, m8 silver ZNS is 28Nm torque
When unbolting it was indeed quite low tourqed as I was expecting a bit higher figures on a prop shaft.
To be on a safer side I used 35Nm of torque and felt just perfect.
The bolts must be replaced as they are ribbed bolts that are self tightening to prevent getting loose over time.
So a bit more torque wont affect the bolt but instead just squeeze the ribbsbit more.

(http://i64.tinypic.com/120ili1.jpg)

2. Shaft came in all ready to fit. It came with all u joints greased and lubricated. As you can see on my pics there was also a new rubber cover for the splined bit fitted already.
So all it takes is to unbolt the old one and fit new one with new bolts.
All perfect fitment, no issues at all, same size, same fitment.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: snrbrtsn on December 02, 2017, 10:30:33 AM
That is simply an amazing post re your replacement of drive shaft.
Prior to ownership, I had doubts, so opted for the AUC purchase, however since ownership I’ve been sceptical of the shaft issue,
Your post has given me the resolve and piece of mind, Many thanks......
I’ll be in touch with with Des Shelly shafts, order a replacement and replacement bolts from Cotswold...

Many thanks for posting, I’ll follow your lead p!  :)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 02, 2017, 10:38:38 AM
That is simply an amazing post re your replacement of drive shaft.
Prior to ownership, I had doubts, so opted for the AUC purchase, however since ownership I’ve been sceptical of the shaft issue,
Your post has given me the resolve and piece of mind, Many thanks......
I’ll be in touch with with Des Shelly shafts, order a replacement and replacement bolts from Cotswold...

Many thanks for posting, I’ll follow your lead p!  :)

Thanks mate

If there is anyone near Bristol and need help doing it, I don't mind helping out in my garage.
Got all the tools and space to do it.
All you need is a shaft and some bolts.

I'm glad I could help out.

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Glen on December 02, 2017, 10:54:37 AM
Your a whizz with a spanner mate just PM me next time your near Durham  :P
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 02, 2017, 11:00:35 AM
Your a whizz with a spanner mate just PM me next time your near Durham  :P

Will do mate 😳😳
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: DavetheBlade on December 02, 2017, 11:06:23 AM
Thanks for the extra info, greatly appreciated.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on December 02, 2017, 03:00:46 PM
When ordering a shaft, get the right part number from Realoem first as there is more than one version depending upon model year.  I just checked the X6 variants offered and the listed shaft options are only for pre-MY2011 (cars made up to end September 2010) at the moment.  Less demand than for the E70 and the transmission is subtly different I suppose.

The car production date is the one you need to check.  I think the MY point for the E70 is earlier in each calendar year (Feb/Mar perhaps?).
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 02, 2017, 03:08:26 PM
When ordering a shaft, get the right part number from Realoem first as there is more than one version depending upon model year.  I just checked the X6 variants offered and the listed shaft options are only for pre-MY2011 (cars made up to end September 2010) at the moment.  Less demand than for the E70 and the transmission is subtly different I suppose.

The car production date is the one you need to check.  I think the MY point for the E70 is earlier in each calendar year (Feb/Mar perhaps?).

From 2010 April there are two compatible part numbers
First is 26207597649 fitted until 2013 - this is the one causing problems.
Second is 26208605866 - new updated shaft for all X5 and X6 applications

When ordering from anywhere really they always ask for last 7 digits of your vin or reg number.
Anything after 04/2010 build will use same shaft until 2017.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on December 02, 2017, 03:30:59 PM
OK.  It’s the latter one that I already have on mine as far as I know, but I’m still keeping it in mind  :)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: snrbrtsn on December 02, 2017, 04:38:06 PM
I took the time to check Realoem,

The part number as stated are good, checked and confirmed the Length 709mm..
So decided on the cars Xmas present

I did look up Des Shelley and went to his Ebay shop, though couldn’t find the listing I’d seen before, fortunately I had the page open on computer so just bought / placed order!

One less thing to think about
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on December 03, 2017, 05:45:22 PM
I put my Vin into realoem and production date was 11/2011 , uk registered 01/2012 and the driveshaft part no is 26208605866. I am a little confused I thought I had the defective part ending in ...649


Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: dgm on December 03, 2017, 05:50:13 PM
If you click on the 866 part number it opens another page which shows you that it superseded the 649 part.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on December 03, 2017, 08:18:10 PM
many thanks for this, I couldn’t see it on the iPad since ads were blocking the information on the website.

Part ...649 was used up to 12/06/2013.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 03, 2017, 08:34:55 PM
That's correct

New part is backwards compatible as it replaces somehow faulty product.
Your production date is definately 649 ending shaft.

Did you check under your car?
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on December 04, 2017, 11:05:28 PM
no I didn’t. I don’t think I would fit. I’m not as skinny as I used to be  :)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: neo61uk on December 05, 2017, 07:30:23 AM
Update :

For anyone who will be doing the job, I have found a specific Torque values for X5 front prop shaft.

You have to use new M8 ZNS3 Bolts
Torque Value 20Nm
Rotation Angle 45deg

Something new to me but it means we use torque wrench to torque it down 20Nm
And than rotate the bolt another 45deg to stretch the bolt

That's why those bolts can not be reused

I will be ordering new set of bolts and re- torqueing them to BMW spec
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: snrbrtsn on December 05, 2017, 09:07:33 AM
Update.

My shaft is being delivered today as are the replacement bolts

From others sources, namely Cotswolds, (many thanks Ed)  the QE is open on my car!
Whilst I used the linked in the previous pages to check the status and found no open recalls, The link appears to be misinforming owners of status.

This morning I called local dealer and checked with a view to having booked in, they confirmed the Qe is open so have booked in for 19th December to have inspected.

As such, if the shaft is replaced - perfect!
             I can always return / sell on the new replacement c/w bolts

             If the shaft is inspected and found to be good, as I have, I shall replace, however without the urgency to crawl under in the cold of winter!

It may be prudent to call your local dealer and have the Qe checked against registration & chassis number,


Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on December 05, 2017, 06:42:27 PM
Update :

For anyone who will be doing the job, I have found a specific Torque values for X5 front prop shaft.

You have to use new M8 ZNS3 Bolts
Torque Value 20Nm
Rotation Angle 45deg

Something new to me but it means we use torque wrench to torque it down 20Nm
And than rotate the bolt another 45deg to stretch the bolt

That's why those bolts can not be reused

I will be ordering new set of bolts and re- torqueing them to BMW spec

Used to be the same idea with cylinder head bolts back when servicing a car didn’t need a PhD in computing and just a few non specialist tools.

Thanks for finding that data  :)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Aby1 on December 06, 2017, 08:19:13 AM
I've been following this thread, Mine is a 2012 m sport with 43000 miles, Spoke to my local dealer yesterday about the recall he has confirmed it needs to come in for an inspection so booked in this Friday will let you guys know what the outcome is.

Sent from my ONEPLUS A3003 using Tapatalk

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on December 07, 2017, 04:48:58 PM
I just popped in at the dealers as well with my 2012 40D and it also requires the investigation if it is the metal or plastic part (so they described it).

3 hours work they said.

Never got contacted though about it strangely enough.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Marrow on December 07, 2017, 11:40:42 PM
Yes strange one this I have had my x5 over 2 years and it lived at the dealers last year with one thing or another and they just notified me of this recall today when I booked in for a service!?!
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Aby1 on December 08, 2017, 06:38:43 PM
I've been following this thread, Mine is a 2012 m sport with 43000 miles, Spoke to my local dealer yesterday about the recall he has confirmed it needs to come in for an inspection so booked in this Friday will let you guys know what the outcome is.

Sent from my ONEPLUS A3003 using Tapatalk
Update, my car went in today for a quality enhancement check and said that my car propshaft doesn't need replacing, They explained there are two types of propshaft one comes with metal joint which rusts and fails, And the second is a rubber joint which mine is so doesn't need replacing.[emoji852]️ So will have to wait and see how I get on over next few years, I still have a BMW warranty with this car and will keep it going just for my piece of mind.

Sent from my ONEPLUS A3003 using Tapatalk
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Tunni123 on December 08, 2017, 08:43:31 PM
Hi, my first message as im new  :). My 62 plate x5 went in yesterday for the same recall. They kept it overnight due to having to replace it but not being able to get the new one until today. Peace of mind knowing they've changed it.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Glen on December 09, 2017, 01:59:30 PM
Booked in for 2 QEs one being the propshaft and the other something to do with a re-program I think
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on December 09, 2017, 02:05:45 PM
They are going to be busy before Christmas. At the next service desk someone else was booking it in for the same.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on December 10, 2017, 08:09:03 AM
I have been in contact with bmw uk to understand the reason why this part fails but they referred me to main dealer each time.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: adricky on December 11, 2017, 07:11:53 PM
Hi,

So after reading this thread I contacted BMW Ireland regarding this issue, they confirmed that there was an outstanding QE on my 40d 2011. I then booked it into my local dealer (Keary's BMW) and today the propshaft was changed.
They told me that there was "excessive play" so they installed a new one.
They also reprogrammed some module which was a separate QE.


Thanks for the heads up.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Icicles on December 11, 2017, 09:03:36 PM
I've found that I have a few recalls for mine.
Both front airbags.
And they want to replace the front prop shaft too. That makes me happy to say the least.
I'm down in Australia for any other Aussies
who were wondering.

Chris

Sent from my SM-G930F using Tapatalk

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Steve p on December 14, 2017, 07:39:12 PM
Booked car in at  cooper bmw  today for a  service for the x5 and asked about recall on the driveshafts,
they said yes there is a recall on 2 driveshafts and a reprogramme is required  car is booked in 5th january.
They said If i hadnt booked the service they wouldnt of contacted me as i have changed the plate, the car was not on there system.
thanks ste
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on December 14, 2017, 09:48:22 PM
Mine was in today and the prop shaft needs replacing. But after they had it in all day they don”’t have the part in stock so another visit is required.

At least I had a loaner all day for a big business trip  8)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on December 15, 2017, 07:19:46 AM
You would have thought that they would have a couple of sets in stock given the recall!  Our E46 went in for its second airbag recall a few weeks ago and even though they knew it needed a new airbag when it was booked in, they didn’t have one!  Trying again next week.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Aby1 on December 15, 2017, 07:35:30 AM
What I don't understand is if it's a recall why are there only replacing some cars and not others? Mine went in last week and they said doesn't need replacing

Sent from my ONEPLUS A3003 using Tapatalk
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on December 15, 2017, 08:49:45 AM
It depends upon there being any sign of excess play in the shaft.  And it is a QE, not a recall - BMWs way of avoiding a full recall as permitted within the EU and almost nowhere else!
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Aby1 on December 15, 2017, 05:52:25 PM
It depends upon there being any sign of excess play in the shaft.  And it is a QE, not a recall - BMWs way of avoiding a full recall as permitted within the EU and almost nowhere else!
So what happens if in few years from now when there is excess play and then breaks? Who would takes responsibility?

Sent from my ONEPLUS A3003 using Tapatalk

Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on December 15, 2017, 06:07:38 PM
A very good question, and my bet would be ‘the customer’ unless you had it fully serviced by BMW.   >:(

In reality it will depend upon whether or not it becomes the subject of a recall as found on the DVSA website.  Our 2005 E46 is well out of warranty but BMW have, or are about to, replace both front airbags as they are subject to a recall and not a QE.

I think that we have had a couple of breakages on the Forum from vehicles that were subject to the QE, had nothing done and subsequently broke.  I think BMW part paid and there will be threads on it.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: graemeX5 on December 15, 2017, 07:26:23 PM
Hi

This has been praying on my mind and I have read the various attachments as I have a 2013 Petrol X5.

So I took the plunge and rang BMW today and gave them the Vin no last 7 digits and yes my car also needs to be checked by them.

Now it's booked in for next week but I'm avoiding using it as it just concerns me they don't contact you even though they have your details on their system.

Hopefully all will be okay or they replace it as all of you have said, but as others member have said surely these things should be compulsory to notify owners rather for you to have to check it with them.

Maybe it's a perfect opportunity for BMW to improve its customer care.

Graeme.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on December 15, 2017, 10:54:30 PM
Yep, I had to ask them and my car is a single owner, single garage car so no excuses for not being able to contact me before.

They told me that the issue is that if you have the metal casing, it needs replacing with the rubber version so irrespective of play or not. Guess there are quite a few variations of what the issue actually is at the moment ...
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Glen on December 16, 2017, 10:25:39 AM
Sad but true if it wasn't for the forum I would never had known there was even a issue
Must be loads of people out there who are none the wiser about it not just BMW  :o
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on December 16, 2017, 10:53:53 AM
Just checked with Baron’s for my X6 and it isn’t part of the ‘Technical Campaign’, at least not ‘at present’!  Not sure how much confidence that gives me really unless the X6 isn’t affected due to it’s subtle differences underneath.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on December 17, 2017, 09:32:52 AM
I started this post with the aim to raise awareness of this potential issue since I believe it is a safety issue. Every time my car goes into a dealership I will ask them to check the part for wear. I expect bmw will offer some goodwill in the future if your car has full bmw service history but after 10 years it will be very little, unless an official recall is issued. Thank you to all who have shared their input on this thread.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: dgm on December 17, 2017, 12:09:13 PM
This has been an excellent thread and really it’s a disgrace that all of these front propshafts haven’t been replaced by BMW.  Here’s the BMW USA recall notice from April 2017 which clearly displays the way that consumers are treated with a lot more respect there

https://static.nhtsa.gov/odi/rcl/2017/RCRIT-17V138-1965.pdf

To supplement the first class information from neo61uk, here’s the tightening torque spec from TIS, 26 11 9AZ is the one which applies here.

https://www.newtis.info/tisv2/a/en/e92-320d-cou/repair-manuals/26-propeller-shaft/26-11-single-multiple-part-propeller-shaft/2erMhxY

And an extract from BMW Workshop manuals:

http://workshop-manuals.com/bmw/x_series_e70/x5_3.0si_n52k_offrd/2_repair_instructions/26__propeller_shaft/0__propeller_shaft_general/1_ra__removing_and_installing_front_propeller_shaft_(n52k_m57t2)/

Edited to add clearer TIS repair instructions:

https://www.newtis.info/tisv2/a/en/e70-x5-xdrive40d-sav/repair-manuals/26-propeller-shaft/Q470d2m

And the Troubleshooting Manual for front propeller shaft from TIS:

https://www.newtis.info/tisv2/a/en/e70-x5-xdrive40d-sav/repair-manuals/26-propeller-shaft/1VnYfMxH37

Given that my dealer inspection didn’t result in replacement, I’ve sourced a genuine BMW prop shaft at a more reasonable price than the dealers are charging and will do it myself, it all seems straightforward enough.  For the price it can be done for, why even think about taking the chance? 
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: graemeX5 on December 18, 2017, 07:35:22 AM
Hi bubbabear

I for one of many on here are grateful to you and the other members who have posted about this topic so raising the awareness of this potentially disastrous fault.

Without it and the forum a lot of owners would like me would have been unaware and could have had a bigger prob.

Admin should this be considered a sticky?
Graeme
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on December 18, 2017, 10:55:07 AM
Good point and done.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on December 18, 2017, 05:33:38 PM
Thank you to everyone and the admin team for making it a sticky. I wonder how many component failures it takes before it becomes an official recall in the uk?
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: CondorX5 on December 18, 2017, 06:57:11 PM
I’ve got an appointment for Saturday 30 December for my E70 to be checked and supposedly “repaired” if necessary at my main dealers - the spin they put on it is that it is a universal joint issue, not the shaft “that is a different issue and your car is not one of those affected madam”.    Ho hum. There are as many different “explanations” as there are main dealers, it seems......

Again, I was not contacted even though car is exclusively serviced by BMW and under extended AUC warranty - I phoned them and was offered this Saturday or next week Sat. Will see what happens........
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: snrbrtsn on December 19, 2017, 05:13:23 PM
Had mine “checked” today..  :'(
Not all joy though, was booked in to have brake fluid service, not carried out as apparently not due until next year..
N/s Air spring picked up on safety checked, frawed and bulging, an hour on the drive and it was replaced, took longer to source and attain part.... nevertheless all good now!

Thanks again to OP!  :xmasgrin:

Edited, I thought mine was replaced apparently only checked!
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Glen on December 19, 2017, 07:33:13 PM
Yep replaced mine too. :thumbup:
Did a health check and was to be half a litre of oil shy, strange how idrive says level is ok and I Took out about half a litre a few month back after the idrive was saying too much oil  ???
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on December 19, 2017, 08:16:20 PM
Mine has not even called back to make another appointment as the parts were not in the first time. Not too impressed with Vines >:(
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on December 31, 2017, 11:52:05 PM
Dropped by the garage to check on progress and the parts were in. The service person was surprised to see that the entire drive shaft will be replaced. The first one he came across.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on January 01, 2018, 09:02:43 AM
Considering the recall was to ‘replace’ and BMW generally don’t repair, the Service drone should be paying more attention!  Far cheaper (in time) to swap it out than remove, disassemble, repair and refit.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Steve p on January 05, 2018, 06:10:46 PM
Collected X5 today from cooper teesside  after service ,propshaft changed on recall also they are trying too
Get my wheels replaced again as a goodwill from bmw uk . Fantastic service by bmw teeside .
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: gmc15 on January 05, 2018, 06:25:47 PM
Collected X5 today from cooper teesside  after service ,propshaft changed on recall also they are trying too
Get my wheels replaced again as a goodwill from bmw uk . Fantastic service by bmw teeside .

Hope Coopers in Durham are as good - mine goes in next week for propshaft check. :)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Glen on January 05, 2018, 08:20:20 PM
Collected X5 today from cooper teesside  after service ,propshaft changed on recall also they are trying too
Get my wheels replaced again as a goodwill from bmw uk . Fantastic service by bmw teeside .

Hope Coopers in Durham are as good - mine goes in next week for propshaft check. :)




Just had mine done there Graham you get a nice cup of coffee and a look around some shiny new cars  8)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on January 05, 2018, 08:21:31 PM
That is a lot of coffee as mine took 4 hours to replace  :))
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Glen on January 05, 2018, 08:29:22 PM
That was at 4pm after work as I was waiting for them to give it a free valet which I forgot to mention  ;)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: gmc15 on January 12, 2018, 03:52:48 PM
Car checked today and propshaft did not need changing :)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: IanP on March 20, 2018, 12:23:51 PM
Just a bump on this, I have just had a recall letter for propshaft inspection on my 12 plate X6. However the letter is showing the recall as in accordance with 'Code of Practice on Safety Defects', and not as a quality enhancement recall......
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: CondorX5 on March 20, 2018, 05:37:13 PM
Absolutely. See the photo I posted in the E70 thread -this is NOT a QE, it is a RECALL.    For anyone in doubt,check the photo!

The service manager claimed this was “different” to the previous QE.   My E70 had the propshaft changed yesterday.  Allegedly there was “a lot of play and movement” in it despite there being nothing wrong (allegedly) in December 2017 when the QE check was done........ hmmmmm.   lies and main dealers.......
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on March 21, 2018, 07:46:07 PM
Today received letter from BMW UK for recall. Actually in Feb18 my car had a mot at main dealer on south coast and they booked car in during Easter for propshaft recall. So now BMW UK and DVLA have decided that this part is dangerous.

SO FOR ALL E70 OWNERS GET YOUR MOTOR DOWN TO MAIN DEALER, DONT DELAY !!!   :))
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: IanP on March 21, 2018, 09:01:54 PM
Mine booked in for Monday, and while the letter said it would only take a couple of hours, BMW have said they will need the car all day.
I asked if they had a spare in stock but was told they will get one in 'just in case'. Sounds like they fully expect to change the shaft.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: pvr on March 21, 2018, 09:28:54 PM
Still not sure how "some" can be ok and not needing the replacement. I can't believe that on the production line they have different sorts of parts that some cars get the rubber part and others the metal one.

Anyway, mine was replaced a month before selling the car so at least the new owner won't have to go through the visits.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: dgm on March 23, 2018, 02:49:24 PM
We’re all getting the recall letters now, useless state of affairs from BMW over this issue.  I replaced mine after the QE check stated there was no issue with mine but I wasn’t prepared to take the risk. To be fair there didn’t look as if there was anything wrong with the old prop shaft once removed.  Cost me about £180 all in including one hours labour.  The correct replacement prop shaft can be bought from the BMW dealer in Atlanta, USA on eBay for less than £120 delivered and import duty paid. 

Now it turns out I could probably have got this done for free under this recall but I did have peace of mind over the few months preceding the recall.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on March 29, 2018, 10:10:14 PM
Tonight my propshaft SNAPPED whilst my wife was driving it at 20mph, very little vibration then BANG the part is broken . AA man looked under car and said yup you are right sir. I said funny that isn't it , I received a recall letter in the post and 5 days later the part fails. Now I have to get down to the west country in 2 AA trucks with family and dog and main dealer will fix it on Tuesday! Happy Easter :)
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on March 30, 2018, 08:51:45 AM
At least it went at slow speed.  The damage at high speed is horrendous!
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: DavetheBlade on March 30, 2018, 06:23:04 PM
I'm at a bit of a loss as to what to do. Reading the above posts it seems recall letters are going out so I found this document from VOSA:

http://www.dft.gov.uk/vosa/apps/recalls/searches/expand.asp?uniqueID=978CAA037350BD45802581010045FE2F (http://www.dft.gov.uk/vosa/apps/recalls/searches/expand.asp?uniqueID=978CAA037350BD45802581010045FE2F)

My cars chassis number isn't included in the list, the cars date of first registration is 23/12/10 so according to the recall notice it isn't a problem. It's an LCI model so I'm not convinced a few months later the design of prop shaft was changed for the apparently inferior model fitted to LCI cars from 2011 onwards.

I called BMW customer service in November and they said it had been in for the quality enhancement with the previous owner in 2014, I spoke with him but he was unaware of anything so it probably happened during routine servicing.

I've checked RealOem against my VIN and it's showing the part number ending in 5866 for the prop shaft, is this the updated version or older version with the problems?

But it looks like I won't be due a free check up or replacement under the conditions of the recall notice, so in my position what would your advice be as I'm totally confused? Oh and thanks for taking the time to wade through my ramblings.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on March 31, 2018, 07:12:10 AM
My car was QE checked in Nov17 at Coopers. In Feb18 I decided to have MOT early and Westerlys told me after health check that part needed to be replaced. So point of contact is service dept manager at main dealer , talk to them and if necessary pay for MOT then dealer will assess your car. in the event that part does break in the future then you should have a better case against Bmw UK for goodwill.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: DavetheBlade on March 31, 2018, 07:15:56 AM
Thanks bubbabear, that sounds like a good plan, MOT not due till September but I will have a chat with my local service manager and see what the sp is.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on March 31, 2018, 07:31:26 AM
Because it is an official recall now as to a QE main dealers should take more notice of you. If you don’t like the response from one dealer try another one.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: DavetheBlade on March 31, 2018, 09:23:16 AM
I've got three within 15 miles so that's good. I hear what you're saying about escalation from QE to recall, only my VIN isn't covered by the VOSA list so I might be lucky or might have a little battle on my hands.
Thanks for the advice.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: bubbabear on March 31, 2018, 12:35:27 PM
If anyone is in the West Country area then I can highly recommend Westerly BMW (Dorchester) who this morning fitted my car into their workshop with no notice, gave me a loan car with fuel in and completed the repair.

This would never happen at the Coopers BMW....
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Groken on May 17, 2018, 08:14:03 AM
Just a heads up, I've recently bought X5 40d and I phoned Wollaston bmw Northampton 3 times asking if there is anything outstanding for the car and Synter Leicester once and every time was told there's nothing outstanding. Lucky I own my own garage so after two weeks of owning it I had a chance to do a full service on it and I found grease on propshaft joint so I took a video of it and booked it in with Wollaston for vhc. Yesterday I went and asked them to check it while they doing vhc and they ended up replacing it but when the girl came to tell me what's been done and collect payment she said it was outstanding recall on my car for propshaft so they did it free of charge. She had no an as to why they didn't say anything when I phoned. So if you unsure book it for vhc don't relay on phone call.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Ducklakeview on June 26, 2018, 06:25:49 PM
Had a friend who is a senior tech @ Halliwell Jones look at mine the day I bought it, he said it wasn't as bad as some, but he'd make sure it was replaced as he'll do it when it goes in.. Rang and booked it in, earliest date was 9th July.. Had a customer in yesterday with his E70 40d, and I mentioned it too him. He was unaware as only bought it last week.. Rang same Halliwell Jones as me, and earliest they can do is mid Sept  :'( They must have booked some jobs in over the last two weeks!

Mike
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on June 26, 2018, 07:00:05 PM
There’s a shortage of the parts due to demand.  Must be a lot that have gone bad then!
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: dgm on June 26, 2018, 07:10:39 PM
There’s a shortage of the parts due to demand.  Must be a lot that have gone bad then!

If anyone is too anxious to wait until BMW can get the replacement part, here’s the one I bought from the States.  £60 now, I paid £110 back in December.  Delivery and import charge was very reasonable too.

https://www.ebay.co.uk/itm/BMW-OEM-11-17-X5-Front-Drive-Shaft-26208605866/171806088384?ssPageName=STRK%3AMEBIDX%3AIT&_trksid=p2055119.m1438.l2649
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Groken on June 26, 2018, 07:35:16 PM
Is that complete propshaft or just uj in that listing?
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: dgm on June 26, 2018, 07:36:22 PM
It only comes as one part, complete propshaft.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Mob17 on July 17, 2018, 06:49:34 PM
Just a heads up, I've recently bought X5 40d and I phoned Wollaston bmw Northampton 3 times asking if there is anything outstanding for the car and Synter Leicester once and every time was told there's nothing outstanding. Lucky I own my own garage so after two weeks of owning it I had a chance to do a full service on it and I found grease on propshaft joint so I took a video of it and booked it in with Wollaston for vhc. Yesterday I went and asked them to check it while they doing vhc and they ended up replacing it but when the girl came to tell me what's been done and collect payment she said it was outstanding recall on my car for propshaft so they did it free of charge. She had no an as to why they didn't say anything when I phoned. So if you unsure book it for vhc don't relay on phone call.

I called Wollaston Northampton and they told me there is 1 outstanding recall (prop shaft). Booked in for early August.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Ducklakeview on August 13, 2018, 02:21:12 PM
Mine went in a few weeks ago, managed to get BOTH porps replaced as the senior tech doing the work made a call to BMW HO... Does help that he's a good friend :)

Mike
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: x5er2018 on September 25, 2018, 06:38:03 PM
Hi All, Im new to this forum and would any advice that someone could offer.

I have an August 2010 E70 X5 40d 82,000 Miles on the clock 2 owners


On Friday the Front prop shaft had broken and smashed a hole in the Sump! I had a major oil leak and it was an absolute disaster, it happened when pulling away at a set of traffic lights, I have only owned the car for 1 month and carried out 2000 miles!!  :( I had to be Recovered Home

The car has a Full BMW Service history and last health check at 79,800 Miles by a BMW Dealer in the North of England.

Here is some back ground on the vehicle. it has full BMW service history from 2012 to 2018 all Documented with BMW last visual health check in 2018 at 79,800 miles - the mileage has just landed on 82,300 when it broke down with the issue. The car had the BMW Recall Checks carried out in 2014 and no Faults were found with the prop shaft it was deemed to be ok by the technician and not to be replaced!

Would anyone have an idea in wether BMW UK would foot the Bill for this or possibly help me out it requires a New Sump New Drive Prop and Im sure a few other things to put it right!? I'm without the car and really need to get from A to B but the earliest BMW can look at the vehicle is 2 weeks Time!!

If any one can help on wether it would be an eligible Good will claim It would be great to know.

Thanks for your Help!
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Horizon on September 25, 2018, 07:42:44 PM
I don't know this for sure, but I would imagine that if it was on the list for the so called Saferty check it must have had one of the suspect propshafts on from new.
I would have thought it would have then meant it was on the recall list to be changed a few months ago.
Probably the letter went to the last owner or dealer who had the car on a forecourt by then and it's been ignored
I would contact BMW UK and see if your VIN is on the recall list.
This is a documented fault and a recall, so that will help your case, but if owners ignore the recall BMW might be able to wiggle out of secondary damage claims
Good Luck, hope you get a happy outcome






Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: x5er2018 on September 25, 2018, 09:26:39 PM
Horizon,

Thanks for the message.

Well I should of been more specific, the car had a safety Recall notice regarding the front prop shaft in 2014 and the owner at that time did take the vehicle to BMW in which he had the vehicle checked over, their outcome was that the shaft did not need to be replaced and so no work was carried out!! This is where I'm thinking what responsibility do BMW hold if any? I have spoken to customer service and didn't find the answers I was Looking for really. The car has such a comprehensive BMW main dealer history I would like to think that they would accept the fact it could of been replaced when it was Inspected in 2014 by their technician. I never understood that if their is a potential risk on these vehicles why would they not just replace every car that was considered a Risk to this fault happening.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: x5er2018 on September 28, 2018, 08:54:29 PM
Hi All, Im new to this forum and would any advice that someone could offer.

I have an August 2010 E70 X5 40d 82,000 Miles on the clock 2 owners


On Friday the Front prop shaft had broken and smashed a hole in the Sump! I had a major oil leak and it was an absolute disaster, it happened when pulling away at a set of traffic lights, I have only owned the car for 1 month and carried out 2000 miles!!  :( I had to be Recovered Home

The car has a Full BMW Service history and last health check at 79,800 Miles by a BMW Dealer in the North of England.

Here is some back ground on the vehicle. it has full BMW service history from 2012 to 2018 all Documented with BMW last visual health check in 2018 at 79,800 miles - the mileage has just landed on 82,300 when it broke down with the issue. The car had the BMW Recall Checks carried out in 2014 and no Faults were found with the prop shaft it was deemed to be ok by the technician and not to be replaced!

Would anyone have an idea in wether BMW UK would foot the Bill for this or possibly help me out it requires a New Sump New Drive Prop and Im sure a few other things to put it right!? I'm without the car and really need to get from A to B but the earliest BMW can look at the vehicle is 2 weeks Time!!

If any one can help on wether it would be an eligible Good will claim It would be great to know.

Thanks for your Help!

Hi, Has anyone else experienced the front Drive Shaft fail on them? I would love to hear your outcome, wether the vehicle was in warranty or not? if BMW covered the costs etc? I have read so many customers in the US that have had their vehicle drive shafts replaced free of charge. BMW are fully aware that there is a Quality Enhanced part available for the car however in my case they decided not to replace in 2014 when it was checked!! (was it even checked correctly!!) (it Has NOW FAILED AT 82,000MILES FULL BMW Dealer Service history Since New in August 2010, last in BMW main agent in March 2018 at 79,500 Miles For Health Check!! I have spoken to the Dealer Here in the UK Today who have Quoted me £3,049 to repair the vehicle! Can anyone shed some light on this? Cheers L
Title: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: AdamsX5 on September 28, 2018, 09:35:00 PM
I’m considering a car 40d that has had it replaced. Is there 2 parts that need doing or would they have replaced whole unit. I’m now thinking of getting a VHC as soon as I have the car delivered.


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Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: x5er2018 on September 28, 2018, 10:09:06 PM
I’m considering a car 40d that has had it replaced. Is there 2 parts that need doing or would they have replaced whole unit. I’m now thinking of getting a VHC as soon as I have the car delivered.


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Hi
The Drive Shaft is one complete Part, The additional parts that would changed would be the Torx Bolts that hold the Prop Shaft onto the engine.

In regards to the VHC I wouldn't be so sure this will cover the prop shaft and keep your mind at rest! I know this first hand as my vehicle had a VHC at Lloyds BMW in March 2018 at 79,800 Miles! and at 82,200 Miles the Front Prop has blown through the Oil Pan !!

My x40d was first inspected in 2014 for the Prop Shaft Safety Recall Check / & Replace if necessary, my x40d was deemed fit for the road with no replacement of the prop shaft, but BMW knew all along that these Parts were failing it was just a matter of time.

They already had a new part number for and updated Prop Shaft which would stop this failure from even happening  and decided on a lot of vehicles that there was no need to change! (OLD Part Number - 26207597649) (NEW Updated Prop Shaft - 26208605866)

my vehicle is currently in with a local BMW Dealer and I am waiting for the outcome of what BMW UK have to say, my Repair Bill is £3,049

My Car has FULL BMW Main Dealer Service History from New, Registered September 2010

Hope this helps!
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: AdamsX5 on September 28, 2018, 10:59:14 PM
I’m considering a car 40d that has had it replaced. Is there 2 parts that need doing or would they have replaced whole unit. I’m now thinking of getting a VHC as soon as I have the car delivered.


Sent from my iPhone using Tapatalk

Hi
The Drive Shaft is one complete Part, The additional parts that would changed would be the Torx Bolts that hold the Prop Shaft onto the engine.

In regards to the VHC I wouldn't be so sure this will cover the prop shaft and keep your mind at rest! I know this first hand as my vehicle had a VHC at Lloyds BMW in March 2018 at 79,800 Miles! and at 82,200 Miles the Front Prop has blown through the Oil Pan !!

My x40d was first inspected in 2014 for the Prop Shaft Safety Recall Check / & Replace if necessary, my x40d was deemed fit for the road with no replacement of the prop shaft, but BMW knew all along that these Parts were failing it was just a matter of time.

They already had a new part number for and updated Prop Shaft which would stop this failure from even happening  and decided on a lot of vehicles that there was no need to change! (OLD Part Number - 26207597649) (NEW Updated Prop Shaft - 26208605866)

my vehicle is currently in with a local BMW Dealer and I am waiting for the outcome of what BMW UK have to say, my Repair Bill is £3,049

My Car has FULL BMW Main Dealer Service History from New, Registered September 2010

Hope this helps!
Thanks I will get them to inspect it to see if it’s been changed to new one.
Hope you get help from BMW as it should be on them. Mine has part Bmw history so they could always get away with it.


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Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: 4by4 on October 02, 2018, 08:16:28 PM
Dear X5er2018,
Did you make any headway with your propshaft failure?

I ask as I am now in exactly the same boat as you. I have a 2010 X5 30d which has just clocked 100k miles last week, mostly motorway miles.
There was no indication that a failure was about to occur, no noises or clunks, everything sounding as it should.
The universal joint failed at low speed just after exiting a motorway and pulling away from the exit roundabout, one hell of a bang and similar to you the sump has been damaged.
My car also has had mostly BMW servicing until this year when I moved house away from any nearby dealers.
BMW says it was inspected in 2014, the worksheet said something about the propshaft and the service agent thinks it was replaced.
So if it was only inspected, deemed fit for purpose and has now failed in the exact way that was to be avoided then where do I stand?
Alternatively if it was replaced but has still failed some 50k miles later where do I stand.
As it stands it could be 11k of work if the transmission needs replacing, no idea what damage is done until taken apart.
I might have to scrap it as I simply can’t throw that kind of money at an old car.
Any ideas greatly appreciated.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: AdamsX5 on October 04, 2018, 07:07:45 PM
Dear X5er2018,
Did you make any headway with your propshaft failure?

I ask as I am now in exactly the same boat as you. I have a 2010 X5 30d which has just clocked 100k miles last week, mostly motorway miles.
There was no indication that a failure was about to occur, no noises or clunks, everything sounding as it should.
The universal joint failed at low speed just after exiting a motorway and pulling away from the exit roundabout, one hell of a bang and similar to you the sump has been damaged.
My car also has had mostly BMW servicing until this year when I moved house away from any nearby dealers.
BMW says it was inspected in 2014, the worksheet said something about the propshaft and the service agent thinks it was replaced.
So if it was only inspected, deemed fit for purpose and has now failed in the exact way that was to be avoided then where do I stand?
Alternatively if it was replaced but has still failed some 50k miles later where do I stand.
As it stands it could be 11k of work if the transmission needs replacing, no idea what damage is done until taken apart.
I might have to scrap it as I simply can’t throw that kind of money at an old car.
Any ideas greatly appreciated.
I would deffo fight your corner on this one. From what I’ve read BMW is honouring this but if they might pull a fast one you never know.
If it was changed and still failed was right part replaced and fitted. Check records with dealer who replaced it.
Anyway please update us
Thx


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Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: 4by4 on October 06, 2018, 12:55:44 PM
I have just spoken to the dealership and they confirm that the U-joint failed.
They now want the service history which is a mixture of main parts replaced by them and simple MOT and oil service at a specialist.
It's the weekend now so nothing will happen until next week but it looks hopeful that the 'Goodwill' team are going to sort this out.
Just worried that they want all service history, is there an angle that they may be going for?
4by4
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: X5Sport on October 06, 2018, 04:41:50 PM
They have used the ‘not serviced by us’ message before to get out of paying for certain things, escoecially if there is a warranty claim involved.  An oil service should have no impact on the prop shaft as I doubt that it would be looked at, and it is behind an underbody shield.  Any problem with the prop shaft does not record an error code either - so no obvious way to pick it up.

When my X6 goes in for winter tyres I’ll get it rechecked.  It was replaced under the initial recall some years back, but......!
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: 4by4 on October 08, 2018, 11:34:00 AM
It looks like the Goodwill Department are looking at it.
They are making all the right noises so far.
Will post any news.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: 4by4 on October 10, 2018, 11:34:39 PM
Good news.
BMW goodwill department have agreed to 100% towards cost of parts and labour.
Quite amazing.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: Alan Gunn on October 11, 2018, 09:09:08 AM
As they should do.
Result.
Title: Re: E70 quality enhancement front driveshaft ‘recall’ 2012-2014
Post by: AdamsX5 on October 14, 2018, 03:41:21 PM
As they should do.
Result.
We are ALL reassured now. They will take hit if you have FSH not that it matters in this case


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