Dension Gateway 500 & AVR Unit

[Avtar]

This was in the Jason at B&W yesterday, felt soory for the gang as they spent all day on this and got the gateway part working great but it looks as though Dension sent a faulty AVR unit for the video routing so it will be going back on Wednesday for completion, will give an update then.

[Avtar]

Had this fitted, and I must say a very neet job was done. However, I am encountering issues with regards to playing videos and have tried another IPOD with different software version so it is not the IPOD, the IPOD from an audio perspective works great.

Dension are currently investigating and I shall update when I know more.

[Avtar]

So, this have been going on for months now, there is good news and bad news:

Good News

The Gateway 500 part of the system works fine through the iDrive system and charges the iPod.

Bad News

The AVR deivce which is supposed to route iPod video to both the front and rear screens and has not worked from day 1. This was installed by their so called senior engineer, who advised that due to the configuration of the car and AVR-RGB converter was required (extra cost). The most that has ever worked is an intermittent picture from an iPhone 4 (movies not music video, go figure).

Dension support have been useless in their support, they keep aking questions, half of which I have given answers to and asking for me to test scenarios that I have already tried. They have refused to escalate the situation or to resend the engineer so after a number of months I have decided to remove the AVR device and AVR-RGB converter (as it has also caused issues with my rear entertainment system in term of no volume to the rear).

In summary, I will retain the Gateway 500 unit, but be warned of the claims when it comes to the capabilities of these additional components as they are not cheap to purchase or install and when ot goes wrong there does not seem to be muc recourse with Dension.

Avtar

[petert]

I seem to recall on X5drivers that we made a bit of a fuss about poor support/service that generated a huge amount of negative publicity for the hapless supplier. Maybe we should consider something similar in cases like these. Maybe need a bit more than one case though.

Peter T